 |
|
|
|
Our Guarantee
Jacques Torres Chocolate guarantees that you will be completely satisfied with
your purchase. If you are unsatisfied - for any reason - simply return your
order within 48 hours of product delivery. We guarantee the quality and
freshness of our products for three weeks from the time they leave our shop in
Brooklyn, so long as they are handled and stored as recommended by the
materials that accompany each shipment.
All claims must be accompanied by an explanation of the problem as well as your
contact information. Please send the package to Kris at Jacques Torres
Chocolate, 66 Water Street, Brooklyn, NY 11201. After an analysis of the
situation, Jacques Torres Chocolate at its own discretion will determine the
appropriate remedy, including a refund of payment or a reshipment of product.
|
|
|
Holiday Ordering Deadlines
Please remember: orders are not shipped the same day they are placed. Please
allow 48 hours for us to process your order.
Christmas (2005)
Orders must be placed by December 20th no later than 8AM EST in order to
guarantee delivery on or by Friday, December 23.
Orders will be shipped according to the following schedule:
Orders requesting 2nd Day Service are shipped on December 19, 20 & 21
Orders requesting Overnight Service are shipped on December 19, 20, 21, & 22
**Saturday delivery is available for most residential locations. Saturday
delivery orders are only shipped on Friday, Dec. 23 via Next Day Air Priority
service and incur a cost of about $12 in addition to the regular shipping
costs. Telephone for this option.
Please remember: orders are not shipped the same day they are placed. Please
allow 48 hours for us to process your order.
Valentine's Day (2006)
Orders must be placed by February 7 or 89 (depending on ship method*) no later
than 8AM EST in order to guarantee delivery on or by Friday, February 10.
Orders placed after 8:00 am EST February 8 requesting 2-day shipping will ship
Monday, February 13 for delivery on Feb 15.
Orders will be shipped according to the following schedule:
Orders requesting 2nd Day Service are shipped on February 6, 7, 8 if the order
is placed before 8:00 am EST Feb 8.
Orders requesting Overnight Service are shipped on February 6, 7, 8, 9 and 13
**Saturday delivery is available for most residential locations. Saturday
delivery orders are only shipped on Friday, Feb. 11 via Next Day Air Priority
service and incur a cost of about $12 in addition to the regular shipping
costs. Telephone for this option.
***We do not ship over the weekends so Monday delivery is NOT available.
Easter (2006)
Orders must be placed by April 11 no later than 8AM EST for the Easter Bunny to
guarantee delivery on or by Friday, April 14th
Orders will be shipped according to the following schedule:
Orders requesting 2nd Day Service are shipped on April 10, 11, 12.
Orders requesting Overnight Service are shipped on April 10, 11, 12 and 13.
**Saturday delivery is available for most residential locations. Saturday
delivery orders are only shipped on Friday, April 14 via Next Day Air Priority
service and incur a cost of about $12.00 in addition to the regular shipping
costs. Please telephone for this option.
Mother's Day (2006)
Orders must be placed by May 3th no later than 8AM EST for guaranteed delivery
on or by Friday, May 5. For Saturday delivery requests, please telephone
718/875-9772.
Thanksgiving (2006)
***No orders will be shipped between November 22 and 27. If you chose November
24 as the ship by date, your package will ship on Monday, November 27 with
delivery on Tuesday (if Next Day shipping) or Wednesday (if 2-day shipping).
Due to the Thanksgiving holiday, you should telephone us re: your order if this
does not meet with your approval.
|
|
|
Availability of Products
This website lists all of the products that generally are available on-line
from Jacques Torres Chocolate. From time to time products may be out of stock
or otherwise unavailable. We will attempt to notify you by email within two (2)
business days of the ship date if such case arises. If we are not able to
contact you, we will adjust the billing as appropriate.
Gift items contained in each gift collection are subject to availability.
Jacques Torres Chocolate reserves the right to substitute gift item components
appearing on the website for items of equal or greater value thereto at no
additional cost to the purchaser.
|
|
|
Forms of Payment
We accept only Visa, Mastercard and American Express. All credit cards must have a United States billing address. We do not accept personal
checks.
|
|
|
Sales Tax
Local and state sales tax is charged on orders shipped to addresses in
the state of New York.
|
|
|
Shipping
Jacques Torres Chocolate offers year-round shipping to our customers. Shipping
rates are determined by the weight of the order and the distance of the
shipment. We ship exclusively with Fedex and transit times vary depending on
destination. Overnight delivery is available Monday-Thursday. Fedex 2-Day
delivery is available only Monday-Wednesday (If you require a Saturday
delivery, please telephone us. Saturday delivery rates will apply). All orders
are shipped "signature required" which means the recipient must be available to
sign for the package at delivery. If you choose the Signature Release option, it means
you want Fedex to leave the pacakge without obtaining a signature. Neither Fedex or Jacques
Torres Chocolate will be responsible if the the package is lost or stolen after delivery
when you have requested this option.
Internet orders are processed at 8:00 am according to the above referenced
shipping schedule. If you are placing your order after 8:00 am, it will be
shipped the following day according to the shipping schedule. Orders are not
shipped on Fridays, Saturdays or Sundays. The shipment schedule is based on the
date your order is received. You will receive email confirmation when your
order is shipped.
We do not ship to international destinations. Please note that we cannot ship
to P.O. Boxes. You must provide a street address for your order. We are not
responsible for delays caused by Federal Express due to weather or mechanical
error and are not able to offer refunds for those reasons.
Please
click here to view our Holiday Ordering Deadlines for the
Easter, Christmas, and Valentine's Day.
|
|
|
Restrictions
Please note that we cannot ship to P.O. Boxes. You must provide a street
address for your order. Be sure to include the appropriate suite or apartment
numbers when necessary to ensure proper delivery. We will not be responsible
for delays caused by events beyond our control including strikes, natural
disasters or weather emergencies.
Also, please make sure to double check your responses to our various website
prompts. We want to make sure that we are able to accurately process your
order. The details of your name, billing address, shipping address and mode of
payment are critical. We cannot be responsible for errors in information that
is provided to us. Costs resulting from such errors will be charged to you.
|
|
|
Contact Us
For inquiries or help please email us at
orders@mrchocolate.com or call our office Monday - Friday, 9am - 7pm.
|
|
|
|
|
|